Listen as Joe Bodley, Senior Vice President of Client Experience, and Karen DeMaroney, Solutions Advisor for Payment Integrity, share key strategies for seamless integration.  

The conversation with Xtelligent Healthcare’s Kyle Murphy, Vice President of Editorial, highlighted how integration enhances the financial experience for payers, providers and members by simplifying processes, increasing accuracy, and reducing errors, delays, and administrative costs. This not only fosters trust between health plans and providers but also ensures faster turnaround times and accurate reimbursements. 

That said, implementing new technology comes with a lot of challenges. Taking a consultative approach is crucial to make it a seamless experience. Payers also want to ensure comprehensive security measures are employed, including secure data encryption and exchange methods and role-based access control, which are crucial for ensuring compliance and security in financial technologies.

Looking towards future innovations, Joe and Karen also highlighted the role of AI and machine learning in enhancing healthcare financial experiences. Balancing technological advancements with the expertise of clinicians and coders to refine workflows and improve overall efficiency is pivotal to meet goals and reduce provider abrasion.

Overcoming barriers to integrating multiple platforms requires seamless implementations, dedicated consultative support and leveraging existing data layouts to reduce workload. Focusing on these things when looking for a new partner mitigates the financial risk and administrative burden associated with the transition to new systems.

Zelis has a team to help you with this integration. Learn more here.