Connect with Zelis®

We focus on members first, empowering them with education to deliver a great consumer experience. We work closely with our clients’ human resource departments to bring knowledge and solutions to their employees. Zelis Health Bill Assist adds another tool to our toolkit. The human resources departments we serve were able to steer their members back to an expert-powered solution that educated and empowered them.

Our members have direct access to a team that is readily available to assist, and our members are taking advantage! One of our members didn’t understand why their lab testing was out-of-network since it was a referral from his primary care physician. The Zelis navigator explained how a referral is different from a contracted provider and how in-network vs out-of-network billing varies based on plan design

Members visit providers that they feel comfortable with. Someone they trust and that cares for them. Preferred providers don’t always align with a PPO network affiliation. But a member’s relationship with their provider is built on trust and strengthened over time. So, when health plan changes are made or a provider opts out of a network, the member can incur higher out-of-pocket costs than they may experience by staying in-network. As a health plan, you want to offer access so that members can have the healthcare journey they deserve, but you also want to help them understand the impact on their bill. Offering members direct connection to Zelis expertise enables members to make more informed decisions and mitigate out-of-pocket costs on eligible bills

At Zelis, we commit to show up as our authentic selves, where we bring together extraordinary talent who feel a sense of belonging and are empowered to make a positive IMPACT for our clients and our communities.